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Ahmad Zaim Mohd Alui (2023) Examining factors that affect customer loyalty towards retail stores: a case study of Al-Ikhsan Sports. Masters thesis, Universiti Malaysia Kelantan. (Submitted)
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Nurhasifah Che Rameli (2019) Logistics service quality and customer loyalty among SME manufacturing industry in East Coast of Malaysia. Masters thesis, Universiti Malaysia Kelantan. (Submitted)
Nurul Awati Mohd Lazin (2020) Factor Influencing Customer Engagement Behavior On Customer Loyalty Online Shopping Activities in Kota Bharu, Malaysia. Masters thesis, University Malaysia Kelantan. (Submitted)