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Service Operations Practice and Performance of Local Authorities in Malaysia


Mohd Nazri Zakaria and Abdullah Al- Mamun and Noorshella Che Nawi and Razli Che Razak (2015) Service Operations Practice and Performance of Local Authorities in Malaysia. In: Asia Pacific Conference on Business and Social Sciences, 23rd - 24th November 2015, Hotel Grand Seasons, Kuala Lumpur. (Unpublished)


Operation management commonly deals with design,
management, planning, coordination, and control of
resources needed for the production of goods and services (Reid & Sanders, 2007).Operation practices have a significant influence on an organization's ability to compete in the market (Narasimhan et al., 2005; Ward & Zhou, 2006). However, most studies only focused on specific operation practices such as quality management practices (Khairul, 2002), just in time practices (Flynn et al., 1995) and human
resource management practices (Chen & Huang, 2009).

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Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Collection Type: Institution
Date: 2015
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
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