Digital Special Collection Portal

Service Operations Practice and Performance of Local Authorities in Malaysia


Citation

Mohd Nazri Zakaria and Abdullah Al- Mamun and Noorshella Che Nawi and Razli Che Razak (2015) Service Operations Practice and Performance of Local Authorities in Malaysia. In: Asia Pacific Conference on Business and Social Sciences, 23rd - 24th November 2015, Hotel Grand Seasons, Kuala Lumpur. (Unpublished)

Abstract

Operation management commonly deals with design,
management, planning, coordination, and control of
resources needed for the production of goods and services (Reid & Sanders, 2007).Operation practices have a significant influence on an organization's ability to compete in the market (Narasimhan et al., 2005; Ward & Zhou, 2006). However, most studies only focused on specific operation practices such as quality management practices (Khairul, 2002), just in time practices (Flynn et al., 1995) and human
resource management practices (Chen & Huang, 2009).

Download File / URL

[thumbnail of 28.pdf] Text
28.pdf

Download (346kB)

Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Collection Type: Institution
Date: 2015
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
URI: http://discol.umk.edu.my/id/eprint/9148
Statistic Details: View Download Statistic

Edit Record (Admin Only)

View Item View Item

The Office of Library and Knowledge Management, Universiti Malaysia Kelantan, 16300 Bachok, Kelantan.
Digital Special Collection (UMK Repository) supports OAI 2.0 with a base URL of http://discol.umk.edu.my/cgi/oai2