An exploratory study of physical and regulatory trade facilitation to export performance of Malaysian's SME in manufacturing sector

The expansion of manufacturing industry all over the globe gives beautiful colors to the economic growth of many countries in the world. SME manufacturers which covered majority percentage of business in developed and developing countries are considered as backbone to the GDP of those countries. This good economic inclination has generated active export activities, including our country Malaysia. Despite all that goodness, export performance seems has an issue over cost and duration of export. This issue normally hit developing and less developed countries. Unfortunately, Malaysia is one of them. According to the literature, trade facilities like physical infrastructures and custom procedures contribute to the time delay and cost increment of export. Therefore, this paper aims to explore the influence of physical infrastructures and custom procedures on the export performance in Klang Valley, Malaysia. By using qualitative method, 200 sets of usable questionnaire are returnable. The data are then analyzed by using SPSS. The findings discuss descriptive statistics of the data, including demographic of respondents, reliability and frequency answers of each item in the questionnaire. The results are expected to give brief view of the export performance in Malaysia in the perspective of physical infrastructure and custom procedures. The policy makers should benefit these findings for a better policy to suit the dynamic of international demand in future.