Measuring job satisfaction from the perspective of interpersonal relationship and faculty workload among academic staff at public universities in Kelantan, Malaysia

The objective of this study is to determine the influence of interpersonal relationship and daily
workload on job satisfaction among lecturers in public universities in Kelantan. Sample was
randomly selected through systematic procedure and data was collected from 320 academic staffs
using self-administered research questionnaires. Data was analysed using descriptive analysis to
describe demographic profile of respondents and Pearson Product Moment Correlation to test the
relationship between variables. The result indicated that there was positive significant relationship
between interpersonal relationship and job satisfaction, whereas daily workload and satisfaction was
inversely correlated. Organization should consider these variables in promoting satisfaction among
employees in order to enhance organizational citizenship.