Developing a staff development framework for nursing homes in Malaysia: content analysis based on expert interviews

This paper aims to develop a Staff Development Framework for Nursing Homes (SDFNH)
to improve staff and organizational effectiveness in nursing homes in Malaysia. Expert
Interviews with five nursing homes were conducted via purposive sampling and analyzed using
Content Analysis. The results indicate that the SDF-NH integrates: (a) people, who are qualified staff,
and the development of attitude, skills, knowledge (ASK), and performance for the effectiveness of
service delivery; (b) program, which includes training and motivation, practical courses, and job
rotation as training; (c) process, which is the strategy of continuous improvement of people and
program in the nursing homes; (d) funds, which are government financial support to assist the NHs;
and (e) rewards, which are one of the incentives to retain the staff’s services.