Factors influencing the intention to use E-wallet payment system among Gen Z in Penang, Malaysia

The topic of this research is factors influencing the intention to use e-wallet payment system among gen Z In Penang, Malaysia. The purpose of this research is to determine how the Perceived ease of use, perceived usefulness, perceived security and perceived trust factors influences the intention to use e-wallet payment system among gen z in Penang, Malaysia. The sample size of this study is 384 respondents. A quantitative method used to gather the respondent’s data. A Pearson correlation coefficient have used in this research to analyse the correlation and coefficients among the factors that influencing the intention to use e-wallet payment system among gen z in Penang, Malaysia. The Statistical Package for Sciences (SPSS) version 26 was used for data analysis. From the findings of this research, it shows that Perceived ease of use, perceived usefulness, perceived security and perceived trust have a positive significant relationship with influencing the intention to use e-wallet payment system among gen z in Penang, Malaysia. Furthermore, it demonstrates that among Gen Z in Penang, Malaysia, perceived trust influences the intention to use e-wallet payment system more than other factors. Therefore, all four hypothesis of this research is accepted. From the outcome of this research, limitations of this study and recommendations are included in this study to give a better idea for future researchers related to studies involving the factor influences more on the intention to use e-wallet payment system among gen z in Penang, Malaysia.