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Nur Syaza Rasyidah Zahari, (2020) An effective approach of service blueprint for targeting critical food and beverage (f&b) service process: a case study in SME at Bachok, Kelantan. Masters thesis, University Malaysia Kelantan.

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The Office of Library and Knowledge Management, Universiti Malaysia Kelantan, 16300 Bachok, Kelantan.
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