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Fatin Nabila Mohd Nazri (2023) The effect of restaurant service quality on customer satisfaction, mediating effect of restaurant image. Masters thesis, Universiti Malaysia Kelantan.
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Lock, Hock Tan (2019) Determinants of agent satisfaction and agent loyalty through service quality. UNSPECIFIED thesis, Universiti Malaysia Kelantan. (Submitted)
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Noormariana Mohd Din (2014) Factors influencing purchase intention in personal banking: direct and indirect effects. Masters thesis, Universiti Malaysia Kelantan.