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Logistics resources as a source of competitive advantage for logistics service providers


Zuraimi Abdul Aziz and Razli Che Razak and Mohd Rafi Yaacob and Rosliza Che Rahim (2015) Logistics resources as a source of competitive advantage for logistics service providers. In: International Conference on Entrepreneurship and Business, KL, Kuala Lumpur, Malaysia..


A competitive advantage is an element of long-term success, seen as a determinant of survival and
development in a long term. Highly competitive markets aimed at reducing cost and continuously satisfying
customers, therefore, the effectiveness and efficiency of Logistics Service Providers in delivering their service is fundamental to sustain and compete in the market. Competitive advantage is a kind of distinction, that ensures LSPs better results, and which can be realized by means of carefully chosen strategy of competition. In addition, both globalization and liberalization have led to many competitors entering the market which resulted to global LSPs increased and created a great pressure on logistics systems, which makes inevitable changes for local LSPs. The LSPs must increase values to their customers by providing logistics service more efficiently than their competitors. This study attempts to investigate the logistics resources as a source for competitive advantage in this industry. The semi-structured interviews with top managers were conducted at five Logistics Service Provider firms. The finding
indicated that LSPs have acquiring physical, management expertise, technology, relational and organizational
resources in their firms. However, management expertise and relational resources are more significant impact
towards to the competitive advantage for LSPs.

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Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Collection Type: Institution
Uncontrolled Keywords: Logistics resources; logistics service providers; competitive advantage; competitiveness; logistics
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
Depositing User: Repository Admin
Date Deposited: 23 May 2017 06:39
Last Modified: 23 May 2022 11:35
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