Job satisfaction among academic and non-academic staff in public universities in Malaysia: A review

Many previous studies have solely focused on measuring job satisfaction in one category only either among
academic or non-academic staff. However, in an educational institution, the two categories of workforce work
hard in developing the university. Hence, it is crucial to measure the level of satisfaction in these jobs. Taking
this into account, this study intends to identify the factors that contribute to job satisfaction among academic and
non-academic staff in public universities. This study adapts the research frameworks from Lacy and Sheehan
(1997), and Smerek and Peterson (2006) to measure job satisfaction among academic and non-academic staff,
respectively.