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The relationship of knowledge management practices, competencies and the organizational performance of government departments in Malaysia


Citation

Raja Suzana Raja Kasim (2010) The relationship of knowledge management practices, competencies and the organizational performance of government departments in Malaysia. International Journal of Human and Social Sciences, 5 (4). pp. 219-225. ISSN 2010-409X

Abstract

This paper attempts to highlight the significant role of
knowledge management practices (KMP) and competencies in
improving the performance and efficiency of public sector
organizations. It appears that public sector organizations in
developing countries have not received much attention in the
research literature of knowledge management and competencies.
Therefore, this paper seeks to explore the role of KMP and
competencies in achieving superior performance among public sector
organizations in Malaysia in the broader perspective. Survey
questionnaires were distributed to all Administrative and Diplomatic
Officers (ADS) from 28 ministries located in Putrajaya, Malaysia.
This paper also examines preliminary empirical results on the
relationship between support for knowledge management practices,
competencies, and orientation in Malaysia’s public organizations.
This paper supports the notion that the practices of knowledge
management at the organizational level are a prerequisite for
successful organizational performance. In conclusion, the results not
only have the potential to contribute theoretically to both
management strategy and knowledge management field literature but
also to the area of organizational performance.

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Additional Metadata

Item Type: Non-Indexed Article
Collection Type: Institution
Date: 2010
Journal or Publication Title: International Journal of Human and Social Sciences
ISSN: 2010-409X
Uncontrolled Keywords: Knowledge - Knowledge management practices - Competencies - Organizational performance
Faculty/Centre/Office: Global Entrepreneurship Research & Innovation Center (GERIC)
URI: http://discol.umk.edu.my/id/eprint/7761
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