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An exploration of Social Networking Sites (SNS) adoption in Malaysia using Tecnology Acceptance Model (TAM), theory of planned behavior (TPB) and intrinsic motivation


Mohd Zulkifli Muhammad and Goh Say Leng and Suddin Lada and Ag Asri Hj Ag Ibrahim (2011) An exploration of Social Networking Sites (SNS) adoption in Malaysia using Tecnology Acceptance Model (TAM), theory of planned behavior (TPB) and intrinsic motivation. Journal of Internet Banking and Commerce, 16 (2). pp. 1-27. ISSN 1204-5357


The objective of the paper is to explore the factors that encourage students to adopt
social network sites (SNS) in Malaysia and to use the study’s findings to develop
guidelines for SNS providers on how to maximize the rate of adoption. A conceptual
model of Technology Acceptance Model (TAM), Theory of Planned Behaviour (TPB) and
intrinsic motivation is proposed and empirically tested in the context of SNS usage.
Structural Equation modelling was used on the survey data from 283 university students
to test the model fit and corresponding hypotheses. The results show that both TAM and
TPB were supported in their predictions of SNS usage intention and perceived
enjoyment is a more significant antecedent of attitude as compared to perceived
usefulness. Other than communicating with others, the users are looking for fun and
enjoyment from using SNS. The relationships between the factors were also presented.
Theoretical and managerial implications are discussed at the end of the article. The
paper has addressed two limitations that provide opportunities for other researchers to
explore them in depth in the future in the similar field of social network sites (SNS). The
JIBC August 2011, Vol. 16, No.2 - 3 -
limitations are presented in the conclusion’s part. For researchers, this paper provides a
framework to identify and understand the way the potential key factors contribute to the
adoption of SNS. For practitioners, this framework lists the features that specifically
attract SNS users. Understanding users’ preferences is of major importance in ebusinesses
for making strategic decisions to increase user satisfaction, as well as
improving the performance of the business.

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Additional Metadata

Item Type: Non-Indexed Article
Collection Type: Institution
Date: August 2011
Journal or Publication Title: Journal of Internet Banking and Commerce
ISSN: 1204-5357
Uncontrolled Keywords: Social Network Sites (SNS) - Technology Acceptance Model (TAM) - Theory of planned behaviour (TPB) - Intrinsic motivation.
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
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