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Reducing Employess’ turnover intention through hr-induced organizational citizenship behaviour : leader-member exchange as the mediator


Citation

Wee Yu Ghee and Kamarul Zaman Ahmad (2011) Reducing Employess’ turnover intention through hr-induced organizational citizenship behaviour : leader-member exchange as the mediator. International Journal of Business and Social Research, 1 (1). pp. 70-93. ISSN 2164-2559

Abstract

This study examines the possibility of inducing organisational citizenship behavior (OCB) through human resource (HR) philosophy and high involvement HR practices administered at the workplace. Leader-member exchange (LMX), a basis of relational infrastructure, is posited to be a potential mediator. Data was collected from hotel frontline employees, tested and analysed through structural equation modeling. Findings show that HR philosophy drives the formulation of the bundles of high involvement human resource practices and such philosophy contribute to employees’ willingness in exhibiting organizational citizenship behavior (OCB) directed at individuals (OCBI) as well as organisations (OCBO) as a whole. High involvement HR practices, however, do not elicit OCB but these practices are significantly related to LMX, a new theoretical insight which should invite future research. Although exchanges between supervisors and subordinates are shown to have influences on employees’ willingness in performing OCB, LMX does not, however, mediate the relationship between high involvement HR practices and OCB. Overall, hotel frontline employees participated in this study exhibit more OCBO, rather than OCBI; and such behavior reduce their intention to leave. Both theoretical and practical implications as well as avenues for future research are discussed.

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Additional Metadata

Item Type: Non-Indexed Article
Collection Type: Institution
Date: December 2011
Journal or Publication Title: International Journal of Business and Social Research
ISSN: 2164-2559
Uncontrolled Keywords: Organisational citizenship behavior, human resource philosophy, human resource practices, leader-member exchange.
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
URI: http://discol.umk.edu.my/id/eprint/7632
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