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The perception of the tourists towards the quality of services in Kelantan


Citation

Fan, Yoke Chee and Lee, Sze Yin and Govindasamy, Nandini (2015) The perception of the tourists towards the quality of services in Kelantan. Undergraduate Final Project Report thesis, Faculty of Entrepreneurship and Business. (Submitted)

Abstract

This research study was based on the study on the tourist perception towards service quality in Kelantan. This study was carried out because the tourism services were one of the most important elements that can influence the decision of tourist to go to further destination. Besides that, the service quality is one of the ways to increase the visitation of the tourists. This study was focusing on tourist satisfaction through the service quality provided by the tourism suppliers. Fr