Digital Special Collection Portal

Factors affecting average processing time in retail banking services.


Citation

Mohamad Karim Mohamad Isa, (2017) Factors affecting average processing time in retail banking services. Masters thesis, Universiti Malaysia Kelantan.

Abstract

This research explores the factors affecting average processing time in retail banking services. In doing so, the research aims to address the rooms of improvement that can be made to further improve the achievement of Queue Management System (QMS),particularly in Public Bank Kota Bharu Branch, in addition to providing an analysis of factors affecting the increase in processing time, which has implications for the QMS performance. The purpose of this study to establish the relationship between the factors of Gender, Age, Number of transaction and number of customer served toward average processing time among tellers in Public Bank Berhad, Kota Bharu Branch, Malaysia. The finding revealed that the four dimensions of gender, age, number of transaction and number of customer served have no significant positive effect on average processing time. Thus, all the factors in the study revealed that there is no relationship between the factor discussed and other constant of factors may be included in future research.

Download File / URL

[thumbnail of Mohamad Karim Bin Mohamad Isa.pdf] Text
Mohamad Karim Bin Mohamad Isa.pdf - Submitted Version
Restricted to Registered users only

Download (1MB)

Additional Metadata

Item Type: MBA/DBA Final Project Report
Collection Type: Thesis
Subjects: H Social Sciences > HG Finance
Faculty/Centre/Office: Malaysian Graduate School of Entrepreneurship and Business
Depositing User: Repository Admin
Date Deposited: 11 Mar 2019 08:33
Last Modified: 07 Aug 2022 01:39
URI: http://discol.umk.edu.my/id/eprint/40
Statistic Details: View Download Statistic

Edit Record (Admin Only)

View Item View Item

The Office of Library and Knowledge Management, Universiti Malaysia Kelantan, 16300 Bachok, Kelantan.
Digital Special Collection (UMK Repository) supports OAI 2.0 with a base URL of http://discol.umk.edu.my/cgi/oai2