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Customer satisfaction on teaching service: a case study of LINYIN piano school.


Citation

Ayijiang, Aisihati, (2017) Customer satisfaction on teaching service: a case study of LINYIN piano school. Masters thesis, Universiti Malaysia Kelantan.

Abstract

This study aims to explore the customer satisfaction survey and analysis of LINYIN piano school.Nowadays,China's art training industry is growing stronger,and many teenagers want to study art in their spare time to improve their self-cultivation.However,many art training schools have low quality of teaching services,resulting in customer loss and loss of opportunity to learn elms.LINYIN piano school,this study focuses on the research of the teaching quality of service customer satisfaction survey,the problems through customer feedback and opinions, and LINYIN piano discuss the principal of the school,in order to find the best solution,so as to improve the level of piano teaching service,meet customer satisfaction.

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Additional Metadata

Item Type: MBA/DBA Final Project Report
Collection Type: Thesis
Faculty/Centre/Office: Malaysian Graduate School of Entrepreneurship and Business
Depositing User: Repository Admin
Date Deposited: 16 Apr 2019 06:04
Last Modified: 15 Aug 2022 01:34
URI: http://discol.umk.edu.my/id/eprint/29
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