The awareness of using third-party logistics (3PL) delivery services in Pengkalan Chepa

This study aims to investigate the awareness of using third-party logistics delivery services in Pengkalan Chepa. This study will examine the relationship between lack of ecommerce familiarity, lack of trust, lack of communication and lack of reputation towards third-party logistics delivery services in Pengkalan Chepa. This study uses quantitative research with 300 respondents and use simple random sampling in probability technique. The questionnaire was construct by using 5 point of Likert scale that ranges from 1 (strongly disagree) to 5 (strongly agree). The data collected was tested using statistical package for the social science. The finding of this study is string positive relationship between all four independents variables which lack of ecommerce familiarity, lack of trust, lack of communication and lack of reputation towards third-party logistics delivery services in Pengkalan Chepa.