The factors influence employee satisfaction in the hotel industry

The Employee satisfaction measurement has become an important issue in the hotel industry because this industry requires a high level of interaction between contact personnel (frontline employees) and individual customers and because quality perceptions are mostly based on the performance of subjective (intangible) criteria. Thus, the extent to which employees are satisfied with the tasks assigned to them may have a direct impact on the level of customer satisfaction with their services. This study intends to evaluate the predictors of hotel employees' satisfaction to stay in the hotel business using the factors such as reward, working conditions and motivation. The discussion is based on the results of a survey of hotel workers in Malaysia.
Keyword: Employee Satisfaction, Hotel Industry