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Factors affecting the use of e-wallet as a payment instrument among users in Malaysia


Citation

Nurul Athirah Mohd Sukri and Nurul Husnina Jumaan and Nurul Insyirah Azhar and Nurul Izzah Gazman (2024) Factors affecting the use of e-wallet as a payment instrument among users in Malaysia. Final Year Project thesis, University Malaysia Kelantan. (Submitted)

Abstract

The rise in financial technology has led to a notable surge in cashless transactions. Consumers are shifting from cash-based to electronic payments in association with the rise of financial technology offerings like E-wallets. This study's primary goal is to ascertain how Malaysian users' perceptions on E-wallet usage as being influenced by perceived usefulness, perceived ease of use, lifestyle, and security. This study used the extended technology acceptance model (TAM) to investigate the factors that influence young adults in Malaysia who employ E-wallets as a method of payment. These results were obtained from an online survey that was completed by 384 users in Malaysia. The findings showed a positive relationship between the use of E-wallet and the Spearman's correlation value of all independent variables. This relationship could be explained by the following four variables: perceived usefulness (0.882), perceived ease of use (0.889), lifestyle (0.893), and security (0.839). The results of this study will encourage students to make purchases using e-wallets.

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Additional Metadata

Item Type: Undergraduate Final Project Report
Collection Type: Final Year Project
Date: 27 January 2024
Number of Pages: 117
Call Number: SAB 2024/029
Supervisor: Dr. Azira Hanani Binti Ab Rahman
Programme: Bachelor of Business Administration (Islamic Banking and Finance) with Honours
Institution: University Malaysia Kelantan
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
URI: http://discol.umk.edu.my/id/eprint/13944
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