The study on factors that influence consumers’ acceptance towards self-checkout system (SCS) at Ikea Batu Kawan

Recently, the issue of most of people do not know about self-checkout system at IKEA Batu Kawan. Therefore, this study aims to study the factors that influence consumers’ acceptance towards self - checkout system (SCS) at IKEA Batu Kawan. A quantitative method is used in completing this research. A simple random sampling is used to collect data and the structured questionnaire was designed to collect data from 382 respondents. The Statistical Package for Sciences (SPSS) version 25 and PLS 4.0 was used for data analysis. The results concluded that the independent variables of the perceived usefulness, speed, perceived ease of use, attitude towards technology and customer literacy have a significant relationship with the consumers’ acceptance self - checkout system (SCS) at IKEA Batu Kawan. Limitations of this study and recommendations are included in this study to give a better idea for future researchers related to studies involving the self - checkout system (SCS) at IKEA Batu Kawan.