Factors that influence the acceptance of drone usage in logistics services

Unmanned aerial vehicle (UAV), also referred to as a drone, has gained popularity in both military and non-military areas. Although their commercial use is now very modest, it is projected that it will increase steadily over time, particularly for last-mile delivery. Therefore, to advance knowledge, business, and managerial practice, a deeper understanding of consumers' willingness to accept the most recent technological applications is required. This study specifically aims to look into the factors that influence how drone usage in logistics services is accepted. The technology acceptance model theory is used in the investigation (TAM). It examines the interaction between factors affecting consumer acceptance in the Kuala Lumpur area and perceptions of perceived ease to use, perceived risks and social influence. However, there are a number of concerns with drone use for logistical services, thus this research is necessary to find out how drone use might gain consumer acceptance. The online survey questionnaire was used to carry out this study. There will be 384 respondents in the immediate area. The respondent will complete the survey that will prepare by the research. To obtain data, this study use quantitative methodology and respondents were given access to an online questionnaire.