The distribution challenges faced by the courier services in Kelantan – The special study with road transportation

Recently, the issue of most of people does not know about the distribution challenges faced by the courier services in Kelantan. Therefore, this study aims to study the distribution challenges faced by the courier services in Kelantan – the special study with road transportation. A quantitative method is used in completing this research. Simple random sampling is used to collect data and the structured questionnaire was designed to collect data from 384 respondents. The Statistical Package for Sciences (SPSS) version 25 and PLS 4.0 was used for data analysis. The results concluded that the independent variables of the manpower shortage, weather conditions, road conditions, and vehicle conditions distribution challenges faced by the courier services in Kelantan are towards customer satisfaction. Limitations of this study and recommendations are included in this study to give a better idea for future researchers related to studies involving the distribution challenges faced by the courier services in Kelantan.