The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan

Models of emotional intelligence have been categorized into three models known as ability model, mixed model and trait model. Emotional Intelligence (EI) refers as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions” (Salovey & Mayer, 1990). With this in mind, research on emotional intelligence has progressed significantly over the past decade. Purpose – The purpose of the study is to analyse the influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan. Design / methodology / approach – The study was conducted at Kota Bharu, Kelantan. This research used quantitative research design to collect the data from 30 respondents for pilot test and 300 respondents for actual study. Questionnaires are generated with closed-ended question with the range of strongly agree to strongly disagree and will be measured by using a five-point Likert Scale. The data collected will be analyse using the Statistical Package for the Social Sciences (SPSS) to measures reliability analysis (pilot test and actual study), descriptive analysis, normality test, and bivariate analysis (Spearman Correlation). Findings – The pilot test and actual study reliability results showed that all of the variables are reliable and internally consistent. The normality test analysis shows that the data are not normally distributed under the test “Kolmogorov-Smirnov and Shapiro-Wilk” and “Skewness and Kurtosis”. The Spearman’s correlation test results showed that there were positive correlations between the independent variables of self-awareness, self-regulation, empathy, self-motivation, and social skill with the dependent variables of job performance among hotel employees in Kota Bharu, Kelantan. It means that all hypotheses are supported in this study. Practical Implications – The practical implications contribute to hotel employees, hotel employer, government, researchers, students, and academician. Emotional intelligence is a trainable skill each individual can learn. Therefore, person with strong emotional intelligence is capable of handling any situation and creating an environment that is calm and comfortable for working in the workplace.