The study on the effectiveness of dineserve on customer satisfaction in Kelantan hipster café

This chapter will provide an overview of the research study. The goal of this study is to work out the results of dineserve on customer satisfaction in Kelantan Hipster Café. This chapter presents the background of the study, problem statement, scope of the study, the research objective, and research questions. This can be followed by the importance of the study and therefore the definition of terms that support the scope of the study.