The factors that affect online banking usage among students at Universiti Malaysia Kelantan (UMK), Faculty Of Entrepreneurship And Business (FEB)

Web based banking (online banking) can be characterized as the strategy where exchanges are led electronically over the web. The purpose behind this paper is to study on the relationship between factors (Perceived ease of use, security, e-loyalty, trust) that online banking usage among students at Universiti Malaysia Kelantan’s Faculty of Entrepreneurship and Business. A quantitative report was led utilizing a poll to test the theory. By utilizing the Krejcie and Morgan (1970) technique, the absolute number of this example size is 346 respondents from the 3500 population of Universiti Malaysia Kelantan’s Faculty of Entrepreneurship and Business students. A sampling technique in this research, researcher use a simple random sampling in probability sampling. The questionnaires were distributed by using google form. The data was transferred into Social Science Software (SPSS) version 26.0, in which the data collected will be calculated and analysed in the SPSS version 26.0. The findings of this study will provide information on the factors that affect online banking usage and can be of benefit to students who use online banking services. The result from this study showed that there is a positive relationship between factors (Perceived ease of use, security, e-loyalty, trust) and online banking usage among students at Universiti Malaysia Kelantan’s Faculty of Entrepreneurship and Business. In addition, the study has some limitations and some suggestions are put forward for future research.