Digital Special Collection Portal

An enhanced framework for the accomplishment of knowledge delivery to Islamic Banking employees in Malaysia: the mediating role of Islamic wellbeing attributes


Citation

Adibah Alawiah Osman (2019) An enhanced framework for the accomplishment of knowledge delivery to Islamic Banking employees in Malaysia: the mediating role of Islamic wellbeing attributes. Doctoral thesis, Universiti Malaysia Kelantan.

Abstract

The Islamic Banking (IB) sector in Malaysia has gone beyond three decades. Various challenges and obstacles need to be pursued for development. Among it includes the aspect of the knowledge delivery of IB employees. The knowledge delivery of IB employees in Malaysia currently faces a significant gap. Research has shown that there has been a relatively few number of studies conducted on accomplishment of knowledge delivery of IB employees. This study aims to test and discuss factors that influence the accomplishment of knowledge delivery of IB employees in Malaysia. In this context, knowledge delivery of IB employees is defined as the execution of IB literacy, ethics, and knowledge enhancement by IB employees. The questionnaires were distributed to 405 IB employees across Malaysia. The constructs and items used in the questionnaire were derived from basic guidelines provided in the literature review, al-Quran, and al-Hadith. The partial least squares structural equation modelling (PLS-SEM) method was the main statistical technique employed in this study. Analysis of the responses demonstrated that IB literacy affected the accomplishment on knowledge delivery of IB employees most significantly compared to Islamic marketing ethics and IB knowledge enhancement. The result also indicates that Islamic wellbeing attributes have significant effect on knowledge delivery of IB employees, and partial mediating effect on the relationship between each independent variables of IB literacy, Islamic marketing ethics, and IB knowledge enhancement with the accomplishment on knowledge delivery of IB employees. On this basis, it is recommended that Islamic Banks use IB literacy, Islamic marketing ethics, and IB knowledge enhancement as key factors in accomplishing the knowledge delivery of IB employees. Further research is needed to identify other factors that could strengthen the accomplishment on knowledge delivery of IB employees.

Download File / URL

[thumbnail of Adibah Alawiah Osman.pdf] Text
Adibah Alawiah Osman.pdf - Submitted Version
Restricted to Registered users only

Download (3MB)

Additional Metadata

Item Type: UMK Etheses
Collection Type: Thesis
Subject Heading: Banks and banking -- Religious aspects -- Islam
Subjects: H Social Sciences > HG Finance
Faculty/Centre/Office: Faculty of Entrepreneurship and Business
Depositing User: Repository Admin
Date Deposited: 24 Aug 2020 06:54
Last Modified: 17 Aug 2022 07:59
URI: http://discol.umk.edu.my/id/eprint/10129
Statistic Details: View Download Statistic

Edit Record (Admin Only)

View Item View Item

The Office of Library and Knowledge Management, Universiti Malaysia Kelantan, 16300 Bachok, Kelantan.
Digital Special Collection (UMK Repository) supports OAI 2.0 with a base URL of http://discol.umk.edu.my/cgi/oai2